Hospitality Management Courses - International Career Institute

Course Outline: What You Will Cover

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

1	Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

2	Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

3	Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

4	Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

5	Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

6	Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation

7	Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

8	Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

9	Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

How Will You Benefit?

hospitality-management-img1

Fast track your career in hotel and hospitality services and management
Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
Free up valuable time, don’t waste time and money travelling to classes
Study at your own pace whenever and wherever you are
Have access to a tutor who works in the industry you are training for
Easy interest free payment plans from as low as $49 per week

Start reaping the benefits by enrolling today!

Career Prospects

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.

Graduates will typically find work in the following capacities:

hospitality-management-img2

Bar managers
Catering managers
Hotel management trainees
Housekeeping supervisors
Manager, health and leisure department
Marketing consultants
Night auditor
Personal assistant to hotel manager
Personnel and training officers
Public relations officers
Purchasing officers
Restaurant supervisors and managers
Tourism and travel consultants
Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc…)

Earning Potential

Employees within hotel and hospitality management industry based on 2008 job figures you can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and location of the establishment you are working for will naturally influence how much you earn. (Source: MyCareer & Seek)

Course Levels Explained

This course leads to the awarding of either a Certificate or Advanced Certificate depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved at the Certificate and Advanced Certificate levels. You will be able to learn about what the difference is between the two levels below:

Certificate

Recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Certificate holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.

Advanced Certificate

The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.

Prerequisites

There are NO previous work or education requirements for entry into any course level. Students may enrol directly into the Certificate or Advanced Certificate levels without completing lower ranked qualifications. Graduates can expect higher course levels to result in higher potential salary, positions, and skill capabilities.

Course Length

The average time within which students complete studies is:

	Certificate Level	24 weeks
	Advanced Certificate Level	31 weeks

ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.

Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready.
The maximum time given to complete a program is three years.

Study Mode: Online Learning

This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.

Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance and assessments take place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.

Enrolments statistics reveal that students from the following categories are currently taking advantage of the distance learning experience at ICI:

Government, business & industry employers 32%
High school leavers 20%
Individuals looking to start a business or change career paths 18%
Individuals already in the industry looking to formalise and/or update knowledge and seek a promotion 11%
Military personal 11%
Stay at home mothers 8%

Recognition & Accreditation

recognition-img

This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC). The courses offered by ICI are unique as they take a very “hands on” approach. Our courses are not designed to teach you just the “theory” behind the industry – they are written and tutored by industry professionals and will fast-track you into a new career of your choice.

Various government departments and business’s have enrolled their own staff with ICI for further training and development and is a strong indicator of acceptance and recognition by employers and industry.

The following is a partial list of companies and government departments which have enrolled or sponsored staff into ICI courses:

Department of Defence
State of Queensland
Department of Tourism, Regional Development & Industry
Department of Employment, Economic Development & Innovation
Revenue SA (State of South Australia)
Metcash Trading Ltd Australia (IGA)
Navman Technologies
Catholic Archdiocese of Brisbane
Employment Directions Network / Department of Education & Training
Queensland Compensation
Calvin Klein
John Paul College
Darwin International Airport
Mitsubishi Corporation

Commonwealth Bank
HSBC
American Express
Clayton UTZ
Hennikers Solicitors
Villari Lawyers
UnitingCare
Aviva Australia Holdings,
Uniting Care Institute of Family Practice
Federal Workplace Authority
Centacare Employment Group
Mission Australia
MAX Employment
Gunnebo Australia (Security)
Brookfield Multiplex
Coca-Cola Amitil
Coles Myer Ltd

Already in the Profession or Industry?

This course and qualification is a great way of consolidating existing knowledge via Recognition of Prior Learning (RPL), updating your industry skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better paid position.

Course fees can be claimed as a tax deduction as long as the course is sufficiently connected to your work activities.

What Do I Get?

All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:

All required study materials and course notes
Practical assignment projects with constructive tutor feedback
Industry based tutor who will service all of your course and career questions and guidance needs.

On successful completion of the course you will receive:
what-do-iget-img2

A graduation certificate officially recognizing your successful completion of studies and qualifications as a hotel and hospitality manager
Transcripts indicating units completed
Letter of recommendation and validation for current and future employers
Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, AdvCertHHMgt
Job search assistance: Graduate Career Services Program (Click to learn more).

Cut Off Date

is the next enrolment cut off date. Places are limited, in demand and entry into the course is on a first come first served basis

Your enrolment is processed and acknowledged within 24 hours of the Institute receiving your application. You can expect to receive your course within days of enrolling. When you start your ICI course its at your own pace and you determine when you finish. Don’t miss out. Enrol today!

Course Investment & Payment Plans

How do I get started?

Click on one of the Enrol Now buttons below and you could be working on your first lesson – and towards a new career – in a matter of days!

		OPTION A	OPTION B
Course Level	Course Fee	Pay Upfront Save 10%	Weekly Instalment Plan Interest Free
CERTIFICATE	$1611	10% Off = $1450 ENROL NOW	$49 x 32 weeks ENROL NOW
ADVANCED CERTIFICATE	$2088	10% Off = $1880 ENROL NOW	$49 x 42 weeks ENROL NOW

Get Started
for as little as $49 per week!

Next Enrolment Cut Off Date

ENROL NOW

or request our course guide

Request Guides

I heard about the Institute via a careers fair and I chose this course as I wanted a practical education, without spending 3 years at uni and while holding down my current admin job. I always wanted to get into hotel and hospitality management. My ultimate career aspirations are to become a manager in a 5 star hotel. To date I have found the learning experience to be very relevant and practical.

Svetlana Novska

I am very proud to be a graduate of ICI, thank you for the experience! I have just received my first job offer and proudly show off my diploma to friends and family!

Santos Hermendez

Hospitality Management

Course Outline: What You Will Cover

How Will You Benefit?