Contact Us: 1300 131 582

Contact Us: 1300 131 582

How to Enrol

Course Outline: What You Will Cover

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

1 Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
2 Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
3 Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
4 Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
5 Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
6 Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation
7 Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
8 Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In-house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
9 Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

How Will You Benefit?

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  • Fast track your career in hotel and hospitality services and management
  • Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
  • Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
  • Free up valuable time, don’t waste time and money travelling to classes
  • Study at your own pace whenever and wherever you are
  • Have access to a tutor
  • Easy interest free payment plans from as low as $49 per week

Start reaping the benefits by enrolling today!

Career Prospects

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.

Graduates will typically find work in the following capacities:

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  • Bar managers
  • Catering managers
  • Hotel management trainees
  • Housekeeping supervisors
  • Manager, health and leisure department
  • Marketing consultants
  • Night auditor
  • Personal assistant to hotel manager
  • Personnel and training officers
  • Public relations officers
  • Purchasing officers
  • Restaurant supervisors and managers
  • Tourism and travel consultants
  • Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc…)
Earning Potential

Employees within hotel and hospitality management industry based on 2008 job figures you can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and location of the establishment you are working for will naturally influence how much you earn. (Source: MyCareer & Seek)

Course Levels Explained

This course leads to the awarding of either an ICI Diploma or ICI Advanced Diploma depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved at the two levels. You will be able to learn about what the difference is between the two levels below:

ICI Diploma

Recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. ICI Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.

ICI Advanced Diploma

The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.

Prerequisites

There are NO previous work or education requirements for entry into any course level. Students may enrol directly into the Diploma or Advanced Diploma levels without completing lower ranked qualifications. Graduates can expect higher course levels to result in higher potential salary, positions, and skill capabilities.

Course Length

The average time within which students complete studies is:

ICI Diploma Level 24 weeks
ICI Advanced Diploma Level 31 weeks

ICI courses allow you to study at your own pace with no assignment deadlines. This means that you determine the pace of the course and within which time period you will ultimately complete your studies in.

  • Completing your course with ICI is flexible as you can fast-track and graduate in a matter of months. You complete activities and submit assignments whenever you are ready.
  • The maximum time given to complete a program is three years.

Study Mode: Online Learning

This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.

Our course content and learning experience ensure that your course is relevant and interesting. Learning, tutorial assistance and assessments take place whenever and wherever you are in the country or world. It takes place at your own pace on your own terms to fit your lifestyle. As an ICI student, you’ll never endure a pop quiz, spend countless hours and hundreds of dollars travelling, and never be late with an assignment or for class.

Enrolments statistics reveal that students from the following categories are currently taking advantage of the distance learning experience at ICI:

  • Government, business & industry employers 32%
  • High school leavers 20%
  • Individuals looking to start a business or change career paths 18%
  • Individuals already in the industry looking to formalise and/or update knowledge and seek a promotion 11%
  • Military personal 11%
  • Stay at home mothers 8%

Recognition & Accreditation

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This course is recognised and accredited by the International Association of Private Career Colleges (IAPCC) and the International Accreditation and Recognition Council (IARC). ICI courses are not AQF qualifications. ICI is an independent global awarding body that develops and administers career-related curriculum and training programs. When you graduate from an ICI training program you join ICI graduates in over one hundred and fifty countries around the world.

The courses offered by ICI are written by industry professionals and will assist in fast-tracking you into the new career of your choice.

The following is a partial list of companies and government departments which have enrolled or sponsored staff into ICI courses:

  • Department of Defence
  • State of Queensland
  • Department of Tourism, Regional Development & Industry
  • Department of Employment, Economic Development & Innovation
  • Revenue SA (State of South Australia)
  • Metcash Trading Ltd Australia (IGA)
  • Navman Technologies
  • Catholic Archdiocese of Brisbane
  • Employment Directions Network / Department of Education & Training
  • Queensland Compensation
  • Calvin Klein
  • John Paul College
  • Darwin International Airport
  • Mitsubishi Corporation
  • Commonwealth Bank
  • HSBC
  • American Express
  • Clayton UTZ
  • Hennikers Solicitors
  • Villari Lawyers
  • UnitingCare
  • Aviva Australia Holdings,
  • Uniting Care Institute of Family Practice
  • Federal Workplace Authority
  • Centacare Employment Group
  • Mission Australia
  • MAX Employment
  • Gunnebo Australia (Security)
  • Brookfield Multiplex
  • Coca-Cola Amitil
  • Coles Myer Ltd

Already in the Profession or Industry?

This course and qualification is a great way of consolidating existing knowledge via Recognition of Prior Learning (RPL), updating your industry skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better-paid position.

Course fees can be claimed as a tax deduction as long as the course is sufficiently connected to your work activities.

What Do I Get?

All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:

  • All required study materials and course notes
  • Practical assignment projects with constructive tutor feedback
  • A tutor who will service all of your course and career questions and guidance needs.

On successful completion of the course you will receive:
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  • A graduation certificate officially recognizing your successful completion of studies and qualifications as a hotel and hospitality manager
  • Transcripts indicating units completed
  • Letter of recommendation and validation for current and future employers
  • Post-nominal letters placed after your name which indicate that you hold the relevant qualification. For example: John Smith, AdvDipHHMgt
  • Job search assistance: Graduate Career Services Program (Click to learn more).

Cut Off Date

  is the next enrolment cut off date. Places are limited, in demand and entry into the course is on a first come first served basis

Your enrolment is processed and acknowledged within 24 hours of the Institute receiving your application. You can expect to receive your course within days of enrolling. When you start your ICI course it’s at your own pace and you determine when you finish. Don’t miss out. Enrol today!

Course Investment & Payment Plans

How do I get started?

Click on one of the Enrol Now buttons below and you could be working on your first lesson – and towards a new career – in a matter of days!

OPTION A OPTION B
Course Level Course Fee Pay Upfront
Save 10%		 Weekly Instalment Plan
Interest Free
ICI DIPLOMA $1611 10% Off = $1450 ENROL NOW $49 x 32 weeks ENROL NOW
ICI ADVANCED DIPLOMA $2088 10% Off = $1880 ENROL NOW $49 x 42 weeks ENROL NOW

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for as little as $49 per week!

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Quick Links

  • How does studying online work?

    How does studying online work?

    Learn what the typical student experience looks like from enrolment to graduation.

    READ MORE

  • Why Choose ICI?

    Why Choose ICI?

    We provide a learning schedule that suits you. The Institute allows you to study at home or at work and achieve success in getting the job you want, the promotion you seek or the business that you aspire to establish without leaving your front door!

    READ MORE

  • Career Support for Graduates

    Career Support for Graduates

    Upon completing your career training the Institute gives you access to a whole range of FREE career services. The services are designed to help you find employment or even start your own business.

    READ MORE

  • 2014 Student Survey of ICI Graduates

    Survey of Graduates

    • 86% Met student expectations
    • 98% Happy with tutorial support
    • 91% Would recommend to a friend

  • Have questions?

    Have questions?

    Enquire Online

    • I heard about the Institute via a careers fair and I chose this course as I wanted a practical education, without spending 3 years at uni and while holding down my current admin job. I always wanted to get into hotel and hospitality management. My ultimate career aspirations are to become a manager in a 5 star hotel. To date I have found the learning experience to be very relevant and practical.

    Svetlana Novska

    I am very proud to be a graduate of ICI, thank you for the experience! I have just received my first job offer and proudly show off my diploma to friends and family!

    Santos Hermendez

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    Courses

    How Does Online Studying Work?

    As an ICI student, you’ll be able to train at home in your spare time, learning in the easiest possible way. There are no classes or lectures to attend, and no need to leave your job or change your schedule.

    Enrol, Study at Home, and Graduate

    ICI is committed to the successful completion of your course. The typical ICI student experience goes like this:

    1. The Enrolment Process
    2. Begin Your Studies
    3. Getting Help When You Need It
    4. Getting Assessed
    5. Graduation
    1 The Enrolment Process

    Select the course that interests you. The International Career Institute website offers course overviews, course outlines, course fees, student testimonials, and information on career services for graduates.

    When you are ready to enrol in a program, simply complete the online enrolment form, or call our toll-free number to speak with an enrolment adviser.
    2 Begin Your Studies

    On enrolment students receive a welcome email and letter with instructions on how to login into your course and access your course and tutorial support. You will not be required to purchase any further materials. Courses are divided into modules with assessments located at the end of these modules. Assessments (written assignments) are based on what you have been learning about. No exams are involved.

    Study at your own pace

    One of the many great benefits of our courses is their modular format creates an easier and more effective way for you to learn. And with no need to follow a fixed timetable, you get to study and submit assignment for each module at your own pace.

    3 Getting Help When You Need It

    Your courses are designed so that you can study independently. However, if you have a question about anything in your course, just contact one of our industry based tutors. Contact details are provided in your welcome email and letter. Your tutors are industry professionals who are ready to answer any questions about the course, assessments and industry for which you are training for.
    4 Get Assessed

    At the end of modules you are asked to complete assignments. With no fixed assessment dates ICI students can submit their assessments at any time. This allows students to progress through the course at a pace that suits their needs. Assignments can be submitted via the student portal or email directly to the tutor.

    Your assignments and projects will be graded on the following scale:

    Grading scale
    Lesson Grade (%) Letter Equivalent Rating
    100 - 80 A Outstanding level of achievement
    79 - 60 B High level of achievement
    59 - 50 C Satisfactory level of achievement
    49 - 40 D Marginal level of achievement
    0 - 39 F Failed to complete course requirements

    You must pass all modules and achieve a minimum of a C or higher in all studies to graduate. Should you not pass an assignment you are able to retake assessments as many times as you need (free of charge) in order to improve your results. Full tutorial support is available to guide you towards successfully completing your course.
    5 Graduation

    Graduates of the Institute are eligible for assistance under the Graduate Career Services Program which includes assistance in job searches (by career and region), preparing cover letters, tips on interviewing, and much more. As part of your graduation package, we offer a Certified Professional Resume Writer free of charge to help you compose your resume. All graduates receive a certificate of completion at the relevant level, transcripts and a letter of recommendation.